Have you come across or perhaps fallen victim to a potential
scam involving our brand logos, images, or other intellectual properties on
suspect social media accounts, websites, apps, or similar platforms? Here's
some guidance to help you discern and respond to such situations:
Recognizing Scams:
Email Verification: When contacted via email, take a
moment to verify the sender's authenticity by checking for an official Soul
Love and Earth email address. If uncertain, reach out to us so we can confirm
the sender's legitimacy.
Social Media Verification: If you suspect a social
media account, ensure whether it's verified or not. Verified accounts and pages
typically display a checkmark, signifying their authenticity.
Payment Requests: With the exception of transactions
on soullovenearth.com, remember that we will never solicit payments for
participation in competitions, raffles, programs, or any similar initiatives.
Reporting Suspicious Activity:
If you've encountered an activity that raises suspicion,
kindly report it to us. When reporting a potential scam, include the URL linked
to the suspicious website. If the contact was through email, attach the
original email to your report.
If You're a Victim:
If you suspect you've fallen victim to a scam, we strongly
advise you to promptly inform your local law enforcement authorities.
We're Here to Help:
Our Customer Service team is available to provide support
and guidance. Feel free to get in touch with us directly through our support
email: support@soullovenearth.com. Your security is our priority, and we
Soul Love and Earth Team, under unit of Marvel Deals LLC are committed to
assisting you in every possible way.
